How to File a Complaint

Submit in writing or other permanent medium to the College of Opticians an outline of your complaint including:

• Name of the member
• Member’s business name
• Member’s business address and telephone number
• The time and date of the incident(s)
• A detailed account of the incident(s)
• Any supporting documentation
• Names of any potential witnesses

For your assistance we have developed a complaint form that you may wish to use. This template has been developed to ensure that all necessary information is included in your letter of complaint. Please view The Complaints Process page for details on how complaints are dealt with.
Please send all complaints to:

The Registrar
College of Opticians of Ontario
902-85 Richmond Street West
Toronto, ON. M5H 2C9